Gentle, dignified support for the conversations that matter most
Some conversations shouldn't wait
Having The Last Word helps people put into words - and into voice - the things that matter most, with warmth, patience and complete honesty.
Founded by Richard Maddrell, we are a small, dedicated practice offering recorded conversations, voice-keeping, end-of-life companionship and funeral celebrancy. Whatever stage you are at, we will meet you there - gently, and at your pace.
More about usWhat we offer
Four ways we can help
The Last Word Podcast
An intimate, unhurried podcast where people share the stories, memories and reflections they most want to leave behind.
Learn moreYour Voice, Preserved
A written reflection and audio recording, created by you with Richard’s quiet help. This becomes something deeply personal and beautiful for you and your family.
Learn moreA Listener at the End
Someone who sits beside you in your final weeks or months. Not medical. Not religious (unless you wish). Just a calm, trained presence who listens, advocates, and holds space.
Learn moreFuneral Celebrancy
Funerals and memorials shaped from the words, memories and voice of the person being remembered - led with warmth, care and total honesty.
Learn moreOur outlook
What we believe
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Every life deserves to be heard in its own words, not someone else's summary of them.
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Grief and dying are not problems to be managed - they are part of being human, and deserve space and time.
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Dignity means being asked, being listened to, and being believed.
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No one should be priced out of being heard. Reduced-rate and free support is always available.
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The right words, spoken at the right moment, can change everything that follows.
In their own words
Grief takes a different shape for each of us, for me it’s in the telling of the stories that my Dad walks with me and I’m reminded of what lives on in my values, choices and passions. Richard is truly gifted with the expression of the written word. His ability to deeply listen and hold space for the stories to come through so skilfully and eloquently brought Dad to life on the page. Forever recorded and framed in pride of place.
Richard helped mum to find the right poems and the right balance of thoughts to share for her own commemoration. The service was guided by her, captured for all time in a lovely recording. Listening back as she chatted, at such a difficult time, you can feel her ease and hear her great humour and candour. We have been gifted such a treasured keepsake.
Fee transparency
Honest, transparent fees
We believe cost should never be a barrier to being heard. Every service has a standard rate, a reduced rate, and - where it is needed - no charge at all. We will always have an honest conversation with you about what you can afford.
See our feesReady to talk it through?
There is no obligation, and no pressure. A first conversation is simply a chance to ask questions, share where you are, and see whether we are the right fit for you.
Get in touch